Services for Care Homes

Services for care homes

The care home industry is a specialised, highly regulated field and this places unique demands on care home operators and their advisers.

We can assist with all aspects of care home operation. In particular we are able to advise in the following areas:

Care home inspection reports and star ratings

Star ratings have become an increasingly important tool for persons choosing homes for their friends and family and, consequently, are a vital consideration for care home providers.

We can provide advice on:

• Handling CQC inspections
• Understanding the star ratings rules
• Appealing inspection reports via local resolution
• Appealing to the Quality Ratings Review Service.

Abuse and safeguarding incidents

The occurrence of an incident involving a vulnerable adult that results in “safeguarding” is one of the most potentially damaging things that can happen to a care home.

The consequences of a safeguarding incident can include:

• Damage to the care home’s reputation
• Substantial cost to the care home, particularly in terms of management time
• Loss of revenue
• Regulatory action being taken against the provider or members of staff

Where such an incident occurs we can work proactively to manage the crisis and focus the attention within the various agencies involved to resolve the incident as swiftly as possible.

We understand that it is vital to ensure that the underlying care home business remains viable once the crisis has been resolved and, accordingly, where appropriate, we will refer clients to a specialist public relations company who will work to avoid or minimise damage to the care home’s public image.

Employment

Employment law is complex and continues to evolve rapidly. Our experienced employment law team can help whatever your employment issues.
We will work closely with you, providing practical advice and tailored solutions to your employment problems and the particular demands of the care home industry.

We are experienced in advising on all aspects of employment law and can help you with:

• redundancy and business reorganisation
• termination of employment and claims for unfair dismissal
• complaints against staff, undertaking investigations and imposing periods of suspension
• discrimination
• sickness absence

We provide interactive training sessions on topics like redundancy, handling difficult employees, internet and e-mail abuse and managing absences. We produce regular bulletins which will keep you up to date with developments that affect your business.

In association with a leading insurer, we have developed a product which offers you a range of advisory and support services on employment issues including representation at Tribunals with an option to insure against those costs and any compensation awarded.

Disputes and debt recovery

We have an experienced dispute resolution team that handles all kinds of disputes including those involving contracts, money and relating to property.
Within the disputes team we have a specialist debt recovery team, which offers (often on a fixed fee basis) a personalised debt recovery service for clients who want something more than a conveyor belt approach.

If you would like any further information or would like to discuss your needs or any particular issue with us please telephone Philip Youdan on 01892 506027 or email him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .